Friday, April 18, 2008

Medieval Magic web site dealing with unexpected issues with hosting company

We were contacted by EWD Hosting to find out if we were going to renew our contract with them in June. James replied that we had already found another hosting company and would be transferring our web site to them. Within an hour our web site was gone and our account with EWD was closed, a month and a half early. So our slow building of the web site on our new hosting company has just gone into overdrive. Thank God James had just done a back up of our website so we have some of the data and pages. Gone is our record of sales. That was to be down loaded just before we switch over so it would be right up to date. Nice shock. Good thing we printed off the invoices. Now we have to do a year’s worth of accounting manually. Nice of them to let us know that they were going to do this. Oh wait; they did not let us know that they were going to close down our account a month and a half early just because we were not going to renew our contract in June.

The best part is that because our web designer did the contract in his name if there is any refund (and there should be) it goes to him, not us. We suddenly have no web site, and no shopping cart. It is a good thing that James has been building our new website for the last month and we at least have a home page up and some information pages. Suddenly we have to try and get our new shopping cart installed on a Friday night. I don’t know if we are going to be able to have it installed before Monday. I don’t know how long before we work out any bugs and can transfer the inventory over. We had expected to have some time to make sure the new site was complete before the other one was shut down. Now we are scrambling around trying to get every thing done fast. We are going to have to work out any bugs live. It is going to be interesting to see how things go and how people like the changes we have made. I just hope that we get the shopping cart up and running sooner then later and can download the inventory data successfully. Then all we have to do is put the pictures in and clean it up a bit. Otherwise we are going to be spending a lot of time redoing our inventory.

I just hope that people like the changes enough to forgive the time it is taking to change it up. I don’t like being thrown to the wolves like this by a hosting company that we had paid for our space till June. I am so glad that we started looking into this before Christmas and then actually started working on it in January. Otherwise we would have been completely hung out to dry and SOL with out any type of web site. We would have just vanished for a few weeks. Something told James that he needed to have what he needed for the new website months before our contract with EWD was up. He was in the process of getting the new shopping cart installed next week when this happened. So we are doing much better then we would have if he had not done all this work.

For those who love checking out what we have, please have patients and know that we are trying to get the shopping cart up as fast as possible.

No comments: